Frequently Asked Questions

DAC's Car Rental is Pune's premier car rental service offering a wide selection of well-maintained vehicles for self-drive. We provide flexible rental options ranging from hourly and daily to monthly and long-term leases, making it convenient for all your travel needs within Pune and beyond.

Booking with us is simple! Visit our website or download our mobile app, then follow these four easy steps:

1. Select your location in Pune for pickup

2. Choose your rental dates and times

3. Browse and select from our available vehicles

4. Complete your payment securely online

Currently, DAC's Car Rental operates exclusively in Pune, serving all major areas including Baner, Kothrud, Hinjewadi, Koregaon Park, and Sinhgad Road. We're continuously expanding our service areas to provide better accessibility across the city.

We have multiple convenient pickup locations across Pune. You can select your preferred pickup point during the booking process. All locations are clearly listed on our platform with addresses and operating hours. Alternatively, you can opt for our doorstep delivery service for added convenience.

Yes, to rent a car with us, you must be at least 21 years old and possess a valid Indian driving license that you've held for a minimum of 1 year. For certain premium vehicle categories, the minimum age requirement may be 25 years.

Yes! We offer convenient doorstep delivery and pickup across most areas in Pune. This service is subject to availability and may include a nominal delivery charge depending on your location. You can select this option during the booking process on our website or app.

You can rent a vehicle from us for up to 2 months through our standard rental plans. For longer durations exceeding 2 months, we offer special long-term lease programs with customized pricing. Contact our customer support team to discuss extended rental options.

Yes, we accommodate group reservations for events, weddings, corporate functions, or group trips. For bookings requiring 3 or more vehicles, we recommend contacting our team at least 15 days in advance to ensure vehicle availability and arrange special group rates.

Our diverse fleet includes economical hatchbacks, comfortable sedans, spacious SUVs, and premium vehicles to suit various needs and budgets. You can choose based on seating capacity, fuel type (Petrol/Diesel/CNG), and transmission (Manual/Automatic). All vehicles are regularly maintained and thoroughly sanitized.

You'll need to provide:

• A valid Indian driving license (held for at least 1 year)

• Government ID proof (Aadhaar Card, Passport, or Voter ID)

• Address proof (if different from ID)

Note: PAN card alone is not accepted as valid government ID proof.

No, fuel costs are not included in our rental pricing. We provide the vehicle with a full tank and expect it to be returned with a full tank. If returned with less fuel, refueling charges will apply at market rates plus a service fee.

Yes! We regularly offer promotional codes and special discounts for first-time users, long-term rentals, and during festive seasons. Check our website, mobile app, or social media channels for current offers. You can also subscribe to our newsletter to receive exclusive deals directly in your inbox.

Yes, a refundable security deposit is required at the time of vehicle pickup. The amount varies by vehicle category and is temporarily held on your credit/debit card. For customers with a good rental history and multiple successful bookings, we may offer deposit waivers or reductions.

Yes! Our cars come with All-India Tourist Permits, allowing you to travel anywhere in India. However, you must inform us in advance about interstate travel plans. Some restrictions may apply to certain border areas or specific states - please check with our team before planning such trips.

Refunds for security deposits or cancelled bookings are typically processed within 7-9 business days after the vehicle return and inspection. The exact timing may vary depending on your bank's processing period. You'll receive a confirmation message once the refund is initiated.

We allow a 1-hour grace period for returns. After this, late fees apply:

• First 3 hours: Standard hourly rate × 1.5

• Beyond 3 hours: Standard hourly rate × 2 + additional penalty

To avoid charges, please extend your booking through our app or contact us in advance if you need more time.

Our vehicles include comprehensive insurance covering accidents and damages, subject to policy terms. Customers are responsible for any damages caused by negligence or violation of rental terms. In case of damage, please immediately contact our 24/7 support and avoid moving the vehicle if unsafe.

Yes! Our "List Your Car" program allows vehicle owners to earn passive income by listing their cars on our platform. We handle all maintenance, insurance, and customer management. Visit our website's "Earn With Us" section or contact our partner team for more details on requirements and earnings potential.

Any remaining Fastag balance above ₹500 is refundable upon request. Balances of ₹500 or less are non-refundable as per standard Fastag policies. To claim a refund, please contact our customer support within 7 days of returning the vehicle with your Fastag transaction details.

The renter is responsible for all traffic violations, fines, and penalties incurred during the rental period. We will forward any violation notices received to the renter for payment. Failure to pay fines may result in additional administrative charges and affect future booking eligibility.